Frequently Asked Questions

Q1: How can I choose my size?
A: Product sizes are listed individually. Please check the product chart for guidance. Measurements are typically calculated from the shoulder down for wearable items.

Q2: Where do you ship to?
A: We are based in Brooklyn, NY, and ship to the USA, Canada, mainland Europe, and other international locations.

Q3: What is the shipping time?
A: Standard delivery takes 20–40 business days from the date of payment.
Express delivery is available for an additional charge and ships in 7–15 business days.

Q4: Can I change or cancel my order?
A: You may request a change or cancellation within 24 business hours of placing your order. After this time, orders may already be in processing and cannot be changed or cancelled.

Q5: Where is my tracking number?
A: Your tracking number is sent via email once your order is shipped. If you do not receive it within 7 business days, please email sablefinds@gmail.com with your order number.

Q6: Do you have a physical store?
A: No, we operate exclusively online at this time.

Q7: Where do I ship my return/exchange?
A: To request a return or exchange, please contact us first at sablefinds@gmail.com with your order number and email address. We will provide return instructions after reviewing your request.

Q8: What products cannot be returned/exchanged?
A: Sale items, certain gift items, and some personal items cannot be returned or exchanged. Items for children may only be exchanged for a different size.

Q9: Why does the item look different from the picture?
A: Product appearance may vary slightly due to differences in device screens, lighting, and individual structure.

Q10: Who pays for return shipping?
A: Customers are responsible for return shipping costs. This allows us to keep our product prices low.

Q11: Do I have to pay customs duties?
A: International customers may be subject to their own country’s customs regulations. SableFinds does not charge additional customs fees.